Member Services Ticket #0047
Category: Ark Survival Ascended Report
Opened by: charmosi
Claimed by: —
Opened at: 2026-07-10T03:48:52.478834+00:00
Closed at: 2026-07-12T18:30:36.918136+00:00
Discord Channel: https://discord.com/channels/197496530460999680/1524985735738949632
Transcript:[Jul 10, 2026 03:48 AM UTC] Tachikoma Bot#3756 (400402676405239818): Hey <@665692012711903232>! You opened **Ark Survival Ascended Report**.
Please post your details below so staff can help.
**ARK REPORT / SUPPORT REQUEST**
<@665692012711903232> opened a new **Ark Survival Ascended Report** ticket. <@144618229787131904> <@144618229787131904> <@375054317402456075> <@198579781795577856> <@529186184614903810> <@1000436857114468464>
Please copy/paste and fill this out:
**Your name in game:**
**Your steam name:**
**Your discord name:**
**What server was this?:**
**Tribe Name:**
**Location (cords):**
Type `CCC` in your in-game console and paste the output here (it will not return a result, but your location has been copied — paste with CTRL+V).
**Location of your Main Base:**
**Dinos involved:**
**Players involved:**
**Names of any Tribe-mates that you trust to address your issue if you are offline:**
**Your normal hours that you play / are available (include timezone like EST/PST/etc):**
**Details:**
[Jul 10, 2026 03:48 AM UTC] Tachikoma Bot#3756 (400402676405239818): **Ticket Controls:**
[Jul 10, 2026 03:51 AM UTC] charmosi (665692012711903232): I'm having two issues: 1) I haven't been able to see the davidscloud ASA servers for a while now. Did something change? 2) Earlier tonight, I posted a message to the asa chat channel. Right after I posted there, the channel disappeared. While trying to find it again, I updated my roles, thinking something had gotten reset. But I still can't find the channel. I'm sure I've done something silly but can't figure out what.
[Jul 10, 2026 03:53 AM UTC] 1david25 (144618229787131904): The servers I do believe are online
[Jul 10, 2026 03:53 AM UTC] 1david25 (144618229787131904): Can you explain a little bit more
[Jul 10, 2026 03:57 AM UTC] 1david25 (144618229787131904): Ah, I see the problem. The game developers have released a major patch. Currently our server relies heavily on the API for plugin support. We are unable to update currently without breakage of the server. We are waiting for developers and plugin makers to make the correct changes.
[Jul 10, 2026 02:31 PM UTC] charmosi (665692012711903232): Thanks, David. I noticed the patch last night. . . but I've been unable to find the servers for a while now; well over a week. I have no doubt I'm doing something stupid. I search for "davidscloud" and nothing comes up - even when I attempt to "refresh" servers I've been to before.
[Jul 10, 2026 02:33 PM UTC] baronvonscruff (155014049296285696): So for searching you gotta have the ! In there next to David’s cloud. So it’ll be davidscloud! Also make sure to uncheck show password protected servers. And make sure your mods are all updated
[Jul 10, 2026 02:39 PM UTC] charmosi (665692012711903232): OK. I'll try again rn.
[Jul 10, 2026 02:39 PM UTC] charmosi (665692012711903232): And hi, Baron!
[Jul 10, 2026 02:41 PM UTC] charmosi (665692012711903232): (attachment) 2026071.JPG — https://cdn.discordapp.com/attachme...a1b2b493d77e6629932212daf6b1bc79a66ce45ee4b4&
[Jul 10, 2026 02:41 PM UTC] baronvonscruff (155014049296285696): Sup
[Jul 10, 2026 02:42 PM UTC] charmosi (665692012711903232): The strange thing is that I can see !Ragnarok Davidscloud! on my list of visited maps. . . But when I click on that row and hit refresh, I still can't see it.
[Jul 10, 2026 02:43 PM UTC] charmosi (665692012711903232): I've been away a while though, so either something changed or I'm doing something dumb.
[Jul 10, 2026 02:43 PM UTC] baronvonscruff (155014049296285696): Let me make sure they are still online
[Jul 10, 2026 02:43 PM UTC] charmosi (665692012711903232): Roger. TY!
[Jul 10, 2026 02:45 PM UTC] baronvonscruff (155014049296285696): Well they are definitely online. But if you can see rag until you hit refresh then its probably just your mods need updating
[Jul 10, 2026 02:45 PM UTC] charmosi (665692012711903232): Well. . . I have never had a mod issue prevent me from seeing a server. . . The mods get checked after the join attempt.
[Jul 10, 2026 02:47 PM UTC] charmosi (665692012711903232): And when I search for "davidsc", which used to work fine, nothing shows up.
[Jul 10, 2026 02:47 PM UTC] charmosi (665692012711903232): Although a search for "davids" does show a server called "Davidson."
[Jul 10, 2026 03:00 PM UTC] charmosi (665692012711903232): I've gotta run. I'll check back in later.
[Jul 10, 2026 03:05 PM UTC] baronvonscruff (155014049296285696): Yeah the entire search for ark now is just stupid, if you don’t know the exact name it’ll never pull it up anymore.
[Jul 10, 2026 03:07 PM UTC] charmosi (665692012711903232): Two things: (1) That hasn't been my experience. I can search for partial names with no issues. (2) Even when I highlight a favorited Davidscloud server (e.g., !Ragnarok Davidscloud!) and hit "REFRESH," the game reports "No sessions found."
[Jul 11, 2026 03:33 PM UTC] 1david25 (144618229787131904): I think its because they have an updated client and our servers are running an outdated version
[Jul 11, 2026 03:33 PM UTC] 1david25 (144618229787131904): I am going to load in myself here shortly and get this resolved
[Jul 11, 2026 03:34 PM UTC] baronvonscruff (155014049296285696): Idk I’ve been able to log in regularly just fine with an updated client
[Jul 11, 2026 07:07 PM UTC] baronvonscruff (155014049296285696): ok so i can now confirm that with the newest update you cannot see the servers anymore with an updated client
[Jul 11, 2026 07:08 PM UTC] baronvonscruff (155014049296285696): <@144618229787131904> <@665692012711903232>
[Jul 11, 2026 07:08 PM UTC] baronvonscruff (155014049296285696): so i am going to update one of the servers and see if it will spin up or not. I haven't seen anything in any of the recent patch notes saying its been fixed but we shall find out
[Jul 11, 2026 07:09 PM UTC] 1david25 (144618229787131904): I think the ark server api posted some news
[Jul 11, 2026 07:09 PM UTC] 1david25 (144618229787131904): On thr situation
[Jul 11, 2026 07:10 PM UTC] baronvonscruff (155014049296285696): ok just read that on Lethals discord
[Jul 11, 2026 07:14 PM UTC] baronvonscruff (155014049296285696): looks like it'll be ready shortly
[Jul 11, 2026 08:40 PM UTC] charmosi (665692012711903232): OK. Chevy also just reinstalled and looked and couldn't find the servers. And again, if it helps you, this has been an issue for a few weeks now.
[Jul 11, 2026 08:54 PM UTC] 1david25 (144618229787131904): a few weeks, we just recently had an issue with ark pushing a bad patch that removes the PBD file which runs out plugins, we cant operate how we normally do without that as it handles our decay and item transfers. To my knowledge this issue has only appeared when they sent the bad update 4 days ago.
[Jul 12, 2026 03:50 AM UTC] baronvonscruff (155014049296285696): <@665692012711903232> you should be able to see the servers now
[Jul 12, 2026 05:05 AM UTC] charmosi (665692012711903232): OK. I'll check tomorrow.
[Jul 12, 2026 03:42 PM UTC] charmosi (665692012711903232): Understood. And I certainly trust your experience more than mine! I'm just reporting my observations - I personally haven't been able to see the servers for much longer than just a few days.
But the good news is that I was able to log in just now and perform some housekeeping! I'm hoping to stage a return to the game soon - specifically to crush Lost Colony and then move onto Genesis, one of my favorite maps (don't judge me).
[Jul 12, 2026 04:24 PM UTC] 1david25 (144618229787131904): Genesis is awesome
[Jul 12, 2026 06:29 PM UTC] Tachikoma Bot#3756 (400402676405239818):
This ticket is scheduled to close in **1 minute(s)**.
[Jul 12, 2026 06:30 PM UTC] Tachikoma Bot#3756 (400402676405239818):
Closing ticket now…
Category: Ark Survival Ascended Report
Opened by: charmosi
Claimed by: —
Opened at: 2026-07-10T03:48:52.478834+00:00
Closed at: 2026-07-12T18:30:36.918136+00:00
Discord Channel: https://discord.com/channels/197496530460999680/1524985735738949632
Transcript:[Jul 10, 2026 03:48 AM UTC] Tachikoma Bot#3756 (400402676405239818): Hey <@665692012711903232>! You opened **Ark Survival Ascended Report**.
Please post your details below so staff can help.
**ARK REPORT / SUPPORT REQUEST**
<@665692012711903232> opened a new **Ark Survival Ascended Report** ticket. <@144618229787131904> <@144618229787131904> <@375054317402456075> <@198579781795577856> <@529186184614903810> <@1000436857114468464>
Please copy/paste and fill this out:
**Your name in game:**
**Your steam name:**
**Your discord name:**
**What server was this?:**
**Tribe Name:**
**Location (cords):**
Type `CCC` in your in-game console and paste the output here (it will not return a result, but your location has been copied — paste with CTRL+V).
**Location of your Main Base:**
**Dinos involved:**
**Players involved:**
**Names of any Tribe-mates that you trust to address your issue if you are offline:**
**Your normal hours that you play / are available (include timezone like EST/PST/etc):**
**Details:**
[Jul 10, 2026 03:48 AM UTC] Tachikoma Bot#3756 (400402676405239818): **Ticket Controls:**
[Jul 10, 2026 03:51 AM UTC] charmosi (665692012711903232): I'm having two issues: 1) I haven't been able to see the davidscloud ASA servers for a while now. Did something change? 2) Earlier tonight, I posted a message to the asa chat channel. Right after I posted there, the channel disappeared. While trying to find it again, I updated my roles, thinking something had gotten reset. But I still can't find the channel. I'm sure I've done something silly but can't figure out what.
[Jul 10, 2026 03:53 AM UTC] 1david25 (144618229787131904): The servers I do believe are online
[Jul 10, 2026 03:53 AM UTC] 1david25 (144618229787131904): Can you explain a little bit more
[Jul 10, 2026 03:57 AM UTC] 1david25 (144618229787131904): Ah, I see the problem. The game developers have released a major patch. Currently our server relies heavily on the API for plugin support. We are unable to update currently without breakage of the server. We are waiting for developers and plugin makers to make the correct changes.
[Jul 10, 2026 02:31 PM UTC] charmosi (665692012711903232): Thanks, David. I noticed the patch last night. . . but I've been unable to find the servers for a while now; well over a week. I have no doubt I'm doing something stupid. I search for "davidscloud" and nothing comes up - even when I attempt to "refresh" servers I've been to before.
[Jul 10, 2026 02:33 PM UTC] baronvonscruff (155014049296285696): So for searching you gotta have the ! In there next to David’s cloud. So it’ll be davidscloud! Also make sure to uncheck show password protected servers. And make sure your mods are all updated
[Jul 10, 2026 02:39 PM UTC] charmosi (665692012711903232): OK. I'll try again rn.
[Jul 10, 2026 02:39 PM UTC] charmosi (665692012711903232): And hi, Baron!
[Jul 10, 2026 02:41 PM UTC] charmosi (665692012711903232): (attachment) 2026071.JPG — https://cdn.discordapp.com/attachme...a1b2b493d77e6629932212daf6b1bc79a66ce45ee4b4&
[Jul 10, 2026 02:41 PM UTC] baronvonscruff (155014049296285696): Sup
[Jul 10, 2026 02:42 PM UTC] charmosi (665692012711903232): The strange thing is that I can see !Ragnarok Davidscloud! on my list of visited maps. . . But when I click on that row and hit refresh, I still can't see it.
[Jul 10, 2026 02:43 PM UTC] charmosi (665692012711903232): I've been away a while though, so either something changed or I'm doing something dumb.
[Jul 10, 2026 02:43 PM UTC] baronvonscruff (155014049296285696): Let me make sure they are still online
[Jul 10, 2026 02:43 PM UTC] charmosi (665692012711903232): Roger. TY!
[Jul 10, 2026 02:45 PM UTC] baronvonscruff (155014049296285696): Well they are definitely online. But if you can see rag until you hit refresh then its probably just your mods need updating
[Jul 10, 2026 02:45 PM UTC] charmosi (665692012711903232): Well. . . I have never had a mod issue prevent me from seeing a server. . . The mods get checked after the join attempt.
[Jul 10, 2026 02:47 PM UTC] charmosi (665692012711903232): And when I search for "davidsc", which used to work fine, nothing shows up.
[Jul 10, 2026 02:47 PM UTC] charmosi (665692012711903232): Although a search for "davids" does show a server called "Davidson."
[Jul 10, 2026 03:00 PM UTC] charmosi (665692012711903232): I've gotta run. I'll check back in later.
[Jul 10, 2026 03:05 PM UTC] baronvonscruff (155014049296285696): Yeah the entire search for ark now is just stupid, if you don’t know the exact name it’ll never pull it up anymore.
[Jul 10, 2026 03:07 PM UTC] charmosi (665692012711903232): Two things: (1) That hasn't been my experience. I can search for partial names with no issues. (2) Even when I highlight a favorited Davidscloud server (e.g., !Ragnarok Davidscloud!) and hit "REFRESH," the game reports "No sessions found."
[Jul 11, 2026 03:33 PM UTC] 1david25 (144618229787131904): I think its because they have an updated client and our servers are running an outdated version
[Jul 11, 2026 03:33 PM UTC] 1david25 (144618229787131904): I am going to load in myself here shortly and get this resolved
[Jul 11, 2026 03:34 PM UTC] baronvonscruff (155014049296285696): Idk I’ve been able to log in regularly just fine with an updated client
[Jul 11, 2026 07:07 PM UTC] baronvonscruff (155014049296285696): ok so i can now confirm that with the newest update you cannot see the servers anymore with an updated client
[Jul 11, 2026 07:08 PM UTC] baronvonscruff (155014049296285696): <@144618229787131904> <@665692012711903232>
[Jul 11, 2026 07:08 PM UTC] baronvonscruff (155014049296285696): so i am going to update one of the servers and see if it will spin up or not. I haven't seen anything in any of the recent patch notes saying its been fixed but we shall find out
[Jul 11, 2026 07:09 PM UTC] 1david25 (144618229787131904): I think the ark server api posted some news
[Jul 11, 2026 07:09 PM UTC] 1david25 (144618229787131904): On thr situation
[Jul 11, 2026 07:10 PM UTC] baronvonscruff (155014049296285696): ok just read that on Lethals discord
[Jul 11, 2026 07:14 PM UTC] baronvonscruff (155014049296285696): looks like it'll be ready shortly
[Jul 11, 2026 08:40 PM UTC] charmosi (665692012711903232): OK. Chevy also just reinstalled and looked and couldn't find the servers. And again, if it helps you, this has been an issue for a few weeks now.
[Jul 11, 2026 08:54 PM UTC] 1david25 (144618229787131904): a few weeks, we just recently had an issue with ark pushing a bad patch that removes the PBD file which runs out plugins, we cant operate how we normally do without that as it handles our decay and item transfers. To my knowledge this issue has only appeared when they sent the bad update 4 days ago.
[Jul 12, 2026 03:50 AM UTC] baronvonscruff (155014049296285696): <@665692012711903232> you should be able to see the servers now
[Jul 12, 2026 05:05 AM UTC] charmosi (665692012711903232): OK. I'll check tomorrow.
[Jul 12, 2026 03:42 PM UTC] charmosi (665692012711903232): Understood. And I certainly trust your experience more than mine! I'm just reporting my observations - I personally haven't been able to see the servers for much longer than just a few days.
But the good news is that I was able to log in just now and perform some housekeeping! I'm hoping to stage a return to the game soon - specifically to crush Lost Colony and then move onto Genesis, one of my favorite maps (don't judge me).
[Jul 12, 2026 04:24 PM UTC] 1david25 (144618229787131904): Genesis is awesome
[Jul 12, 2026 06:29 PM UTC] Tachikoma Bot#3756 (400402676405239818):
This ticket is scheduled to close in **1 minute(s)**.[Jul 12, 2026 06:30 PM UTC] Tachikoma Bot#3756 (400402676405239818):
Closing ticket now…